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FAQ

Frequently Asked Questions

Orders
If you purchased your product through our website store and have questions about returns or warranty, you are in the right place. Please contact us.
Wholesale
If you have interest in doing business with us via our wholesale program, please contact us for more information.
Payment Methods
We currently accepts all major credit cards and PayPal. All purchases must be pre-paid.
Shipping
Normal applies only to USPS First Class Mail within the 50 United States, including P.O. Boxes. Terms and conditions are subject to change.
DO YOU SHIP INTERNATIONALLY?
No, we ships to the Continental US, US P.O. Boxes, Alaska and Hawaii.

WHAT SHIPPING OPTIONS ARE AVAILABLE?
USPS First Class Mail or Priority Mail in case of bigger orders.

Returns
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return your unused merchandise for a replacement or refund of the purchase price within 30-days of purchase. Refund checks are not available for gift returns. You must pay for shipping. Shipping costs are non-refundable. Merchandise older than 30-days is not eligible for return. The return policy is valid on purchases of unused merchandise made directly at this website. You must have a valid receipt or proof of purchase.
Warranty
We will replace any item found defective in material or workmanship when put to normal household use and cared for according to the instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.
Return Shipping Responsibility – The cost of returning the product to us is up to the customer.

Discontinued Item Returned – If the item you returned is discontinued and is no longer available, we will automatically replace your item with the most comparable item currently manufactured by us. If nothing is available, we will notify you to discuss the next steps.

Replacement Requests – We will replace any item found to be defective in material or workmanship with the most comparable current item. We do not accept special requests, nor do we have the ability to upgrade in exchange for money.

No Defect Found – Products found not to be defective in material or workmanship will be returned directly to you with a letter stating why.